I highly recommend that anyone who hasn't already done so to get an account setup with irs.gov. It has been invaluable for people struggling with the Advanced Child Tax Credit, and will become even more necessary as the IRS completely fails to service taxpayers over the phone or in person. Online is the future and setting up an account is usually pretty easy, but when it isn't, it can be a slog. You don't want to find out you lost the easy lottery when you really need access. I just spent 2 hours finishing my account setup due to some unforeseen issue with my drivers license picture. I had to upload documents and do a video conference with a nice gentleman to show all my proof. Here's how it went:
At 2:35, estimated wait time: 1 hour and 2 min
At 2:40, estimated wait time: 50 min
At 2:45, estimated wait time: 1 hour and 2 min - Son of a B!!!!!
At 2:50, estimated wait time: 40 min - Jackpot!!!
At 2:55, estimated wait time: 1 hour and 5 minutes