That said, how else can you interpret what the commercials are saying? Any idiot can use our software. Got it. It actually makes sense, as I've been arguing for a while. Tax preparation software has competing interests: ease of use, cost, and accuracy. It doesn't take a rocket scientist to figure out that nobody's going to buy tax software unless it's easy to use, and price matters for everyone. So obviously the software developers are going to make SURE that it's easy to use, and not too expensive. Problem is, those two criteria are in direct conflict with Accuracy.
Taxes are COMPLEX! 4 million words in the Tax Code alone. Then there are revenue rulings, publications, tax court results and tons more. Even the simplest of topics: owning a home, having kids, going to college are not as cut and dried as TurboTax would like you to think. I believe it is literally impossible to write a software program that both asks enough questions to be accurate, and still is easy to use. Not possible - and my experience fixing TurboTax returns bears this out.
Sure, if you work hard, answer every question, read every pop-up, and refer to the instructions, you might do okay, but you also might not. I know some really smart people (REALLY SMART) who have gotten their taxes wrong with TurboTax. In addition, as far as TurboTax is concerned, this is YOUR fault, not theirs. Their software did the math right - you just put the wrong stuff in. Don't believe me? Here's their words: "100% Accurate Calculations Guarantee